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However, it is now also more important than ever to correctly set the Root Folder Path for your mailbox when your IMAP server requires it.
Unfortunately, Outlook doesn’t detect this automatically but you need to set it manually.
I have a few users that get are getting stuck on updating inbox or folders in Outlook 2010.
The user will not recieved any new email unitl i restart outlook then all the email goes through.
For instance, the Inbox folder stays empty with the message “We didn’t find anything to show here”. In other folders, some e-mails can’t be moved or deleted or changes I make in Outlook do not sync to the server.
To be exact, I have created a new profile and kept it to download but still the problem persists. I can assure there's no issue as other users are able to communicate without any issues. If you feel the issue is not resolving itself I would recommend checking out the Outlook Support and Recovery Assistant Here: https://configure.office.com/sara/Setup Consider changing how much email you are downloading as well to keep offline.
Start low - and you can increase it as you validate it if you need too.
Right-click the folder, and then click Properties to check your permissions for the folder.
See the folder owner or your administrator to change your permissions.